{"id":220,"date":"2020-11-14T10:31:21","date_gmt":"2020-11-14T10:31:21","guid":{"rendered":"http:\/\/waco.ekhasila.com\/?page_id=220"},"modified":"2020-11-18T04:55:38","modified_gmt":"2020-11-18T04:55:38","slug":"after-hours-customer-service","status":"publish","type":"page","link":"https:\/\/waco.ekhasila.com\/index.php\/after-hours-customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-page pdfprnt-top-right\"><a href=\"https:\/\/waco.ekhasila.com\/index.php\/wp-json\/wp\/v2\/pages\/220?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"http:\/\/waco.ekhasila.com\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"View PDF\" \/><span class=\"pdfprnt-button-title pdfprnt-button-pdf-title\">Open PDF Print<\/span><\/a><a href=\"https:\/\/waco.ekhasila.com\/index.php\/wp-json\/wp\/v2\/pages\/220?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"http:\/\/waco.ekhasila.com\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Print Content\" \/><span class=\"pdfprnt-button-title pdfprnt-button-print-title\">Open Print<\/span><\/a><\/div>\n<div class=\"wp-block-cover alignwide has-background-dim-20 has-background-dim has-custom-content-position is-position-top-right\" style=\"background-image:url(http:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/xl-2015-customer-service-1.jpg);background-position:49% 51%;min-height:435px;aspect-ratio:unset;\"><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color has-medium-font-size\" style=\"line-height:1.1;color:#fffffa\"><span class=\"has-inline-color has-black-color\">After Hours Customer Service<\/span><\/p>\n<\/div><\/div>\n\n\n\n<p><strong><span class=\"has-inline-color has-vivid-red-color\">For emergencies, call 911 (En caso de emergencia, llame al 911)<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Please note<\/strong>: some services are not available after normal hours.<br>After hours phone numbers are listed where available.<\/li><li>For a full directory of key city staff and phone numbers,&nbsp;<a href=\"http:\/\/waco.ekhasila.com\/index.php\/directory\/\">click here<\/a>.<\/li><\/ul>\n\n\n\n<h2 class=\"has-vivid-cyan-blue-background-color has-background wp-block-heading\">Frequently Called Numbers<\/h2>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\"><strong>Water Utilities<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:54% auto\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"269\" src=\"http:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/water_utility_web_head.png\" alt=\"\" class=\"wp-image-242\" srcset=\"https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/water_utility_web_head.png 900w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/water_utility_web_head-300x90.png 300w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/water_utility_web_head-768x230.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Days: (254) 299-2489<br>After 5 p.m.: (254) 299-2489<\/p>\n\n\n\n<p>If you experience a water leak, during periods of high call volume you may not be able to get through to our agents as fast as we\u2019d like.<br>We invite you to email us your address and a brief description of the issue at&nbsp;<a href=\"mailto:wateroncall@wacotx.gov\">wateroncall@wacotx.gov<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>For a water emergency or concern at your property<\/strong><\/p>\n\n\n\n<p>Call Customer Service at: (254) 299-2489<\/p>\n\n\n\n<p><strong>For a sewer stop-up, or water main break in the street<\/strong><\/p>\n\n\n\n<p>Call: (254) 750-1654, if busy, please call: (254) 299-2489<\/p>\n\n\n\n<p><strong>&nbsp;Have you seen someone put something in a storm drain that they shouldn\u2019t?<\/strong><\/p>\n\n\n\n<p><strong>Is there a strange odor or color like chemicals or pollution in the creek?<\/strong><\/p>\n\n\n\n<p>Call us at (254) 299-2489 days, nights or weekends to report it, and we will investigate.<\/p>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Animal Control<\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:36% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"650\" height=\"458\" src=\"http:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/ACOStaff2020.jpg\" alt=\"\" class=\"wp-image-252\" srcset=\"https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/ACOStaff2020.jpg 650w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/ACOStaff2020-300x211.jpg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Days: (254) 750-1765<br>After 5pm: (254) 750-7500<\/p>\n\n\n\n<p>The City of Waco Animal Care Unit provides service by active enforcement of state and local laws, the humane sheltering and disposal of stray, dangerous, and unwanted animals, the promotion of responsible pet ownership and animal welfare, and to strive toward<strong>&nbsp;the ultimate goal of the elimination of the need to euthanize<\/strong>&nbsp;healthy or unwanted animals.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Animal Shelter&nbsp; (2032 Circle Rd)<\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:35% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"960\" height=\"960\" src=\"http:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/service.jpg\" alt=\"\" class=\"wp-image-266\" srcset=\"https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/service.jpg 960w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/service-300x300.jpg 300w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/service-150x150.jpg 150w, https:\/\/waco.ekhasila.com\/wp-content\/uploads\/2020\/11\/service-768x768.jpg 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Hours of Operation:<\/strong><\/p>\n\n\n\n<p>Monday &#8211; Friday: 11 a.m.- 6 p.m.<br>Saturdays: 11&nbsp;a.m.- 5 p.m. (Closed Sundays)<\/p>\n\n\n\n<p><strong>Adoptions\/RECLAIMS: Close at 5:30 p.m. weekdays &amp; 4:30 p.m. on Saturdays.<\/strong><\/p>\n\n\n\n<p>For volunteer opportunities, call (254) 754-1454.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Health Department<\/h3>\n\n\n\n<p>(Disease reporting) please report any notifiable conditions to the 24\/7 disease-reporting number: (254) 750-5411 and\/or fax: (254) 750-5405.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Public Works (Streets\/Traffic)<\/h3>\n\n\n\n<p>Days: (254) 750-8690<br>After 5pm: (254) 750-8690<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Traffic signals out or not working properly<\/li><li>Traffic cones, barricades, or traffic barrels out of place and causing a hazard<\/li><li>Traffic signs down or damaged (Stop signs, Do Not Enter, Wrong Way, Yield, One Way<\/li><li>Hazardous potholes, large holes or sink holes in the street<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Solid Waste Department- Report a (Large) Dead Animal<\/h3>\n\n\n\n<p>Days: (254) 299-2612<br>After 5pm: (254) 299-CITY<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Visitor Information (Waco &amp; the Heart of Texas)<\/h3>\n\n\n\n<p>Weekdays and weekends (See hours below): 800-922-6386<\/p>\n\n\n\n<p>Need visitor information?&nbsp; The Waco Visitor Information Center (VIC) is open extended hours (8 a.m. -5 p.m.) on Monday through Saturday, and noon \u2013 4 p.m., Sunday).<\/p>\n\n\n\n<p>The VIC provides free Waco visitors guides, maps, and coupons, Waco souvenirs, gift items, and t-shirts.&nbsp; After hours, visitors can obtain information from the website at&nbsp;<a href=\"http:\/\/www.wacoheartoftexas.com\/\">www.wacoheartoftexas.com<\/a><a href=\"http:\/\/www.wacoheartoftexas.com\/\">.<\/a><\/p>\n\n\n\n<p>Can\u2019t find a hotel room on a sold-out weekend in Waco?&nbsp; Our staff can assist you.&nbsp; They maintain lists of which hotels still have rooms.&nbsp; Call 800-922-6386, or 254-750-8696.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-pale-cyan-blue-background-color has-background wp-block-heading\">Waco Convention Center<\/h3>\n\n\n\n<p>Days (8 a.m.-5 p.m., Monday through Friday): (254) 750-5810<br>To contact Operations through midnight most nights: (254) 640-2565<\/p>\n","protected":false},"excerpt":{"rendered":"<p> For emergencies, call 911 (En caso de emergencia, llame al 911) Please note: some services are not available after normal hours.After hours phone numbers are listed where available. For a full directory of key city staff and phone numbers,&nbsp;click here. Frequently Called Numbers Water Utilities Days: (254) 299-2489After 5 p.m.: (254) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-220","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service &#060; WACO<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service &#060; WACO\" \/>\n<meta property=\"og:description\" content=\"For emergencies, call 911 (En caso de emergencia, llame al 911) Please note: some services are not available after normal hours.After hours phone numbers are listed where available. 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